Refund policy

Thank you for shopping at Urban Zoo Styling Co If you are not entirely satisfied with your purchase, we'll do our best to help.

Returns

For UK orders you have 14 calendar days to return an item from the date you received it and for International orders it is 21 calendar days. To be eligible for a return, the item must be unused and as-new. For hygiene reasons, we cannot accept returns on products that have been opened or used. The item must be in the original packaging in a resalable condition and you'll need the receipt/proof of purchase. Furthermore, we require a tracking number and proof of delivery when you return the item in order to be able to process your refund.

Refunds

Once we receive your item, we'll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You'll then receive your money back within 5 working days.

Shipping

You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.

Can I change or cancel my order? 

Once an order is placed, it can only be changed up until when the order has been picked by our fulfilment team and provided with a tracking number.  When an order is processed, a shipping confirmation email will be sent not to be confused with the order confirmation email.

Once the shipping confirmation is provided then it is too late to change the order.

Any Other Issues

If there's anything wrong with your order, you have 14 calendar days for UK orders and 21 calendar days for International orders from the date of order to contact us via email and raise an issue. Any issues beyond this date will not be considered. 

Contact Us

If you have any questions on how to return your item to us, please contact us. 

Send an email to hello@urbanzoostyling.co.uk and we'll help the best we can!